/mcpKeys and NULL Option Data Type Description Name NULL DBINT It is the current (rolling) five-minute interval total of: • In Unified ICM, the time in seconds from when the call first arrives at the ACD to when the agent answers the call. AnswerWaitTime is calculated from the following: • DelayTime • LocalQTime • RingTime • In Unified CCE, the number of seconds calls spent between first queued being queued to the skillgroup through Select (LAA) or Queue to Skillgroup nodes to when they were answered by an agent. AnswerWaitTime is calculated from the following: • DelayTime • LocalQTime • RingTime • NetworkQTime AnswerWaitTimeTo5 NULL DBINT The number of agents belonging to this skill group who are currently ApplicationAvailable with respect to the MRD to which the skill group belongs. An agent is Application available if the agent is Not Routable and Available for the MRD. This means that the agent can be routed a task by the Email and Web Manager. ApplicationAvailable NULL DBINT Total talk time, in seconds, for AutoOut (predictive) calls handled by agents in the skill group that ended during the current five-minute interval. This value includes the time spent from the call being initiated to the time the agent begins after-call work for the call. It includes the HoldTime associated with the call. AutoOutCallsTalkTime is updated in the database when the after-call work time associated with the call (if any) has completed. AutoOutCallsTalkTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 529 All Tables Skill_Group_Real_Time