/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total handle time, in seconds, for AutoOut (predictive) calls handled by agents in the skill group that ended during the current five-minute interval. Handle time includes WorkTime, TalkTime, and HoldTime. The AutoOutCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time for the call. The value is updated in the database when the after-call work time associated with the call (if any) has completed. AutoOutCallsTimeTo5 NULL DBINT Total number of AutoOut (predictive) calls made by agents in the skill group that ended during the current five-minute interval. The value is updated in the database when the after-call-work time associated with the call (if any) has completed. AutoOutCallsTo5 NULL DBINT Number of agents for the skill group in Not_Active state with respect to this skill group. Avail NULL DBINT Total seconds agents in the skill group have been in the Not_Active state during the current five-minute interval. AvailTime is included in the calculation of LoggedOnTime. AvailTimeTo5 NULL DBINT Average talk time in seconds for calls counted as handled by the skill group during the rolling five-minute interval. This value is calculated as follows: HandledCallsTalkTimeTo5 / CallHandledTo5 AvgHandledCallsTalkTime is calculated only for calls counted as handled. This field is updated in the database when any after-call work associated with the call is completed. AvgHandledCallsTalkTimeTo5 NULL DBINT Average handle time in seconds for calls counted as handled by the skill group during the rolling five-minute interval. The value is calculated as follows: HandledCallsTimeTo5 / CallHandledTo5 The AvgHandledCallsTime value is updated in the database when the after-call work time associated with the call is completed. AvgHandledCallsTimeTo5 NULL DBINT Number of agents currently in the BusyOther state with respect to this skill group. BusyOther Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 530 All Tables Skill_Group_Real_Time