/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of seconds agents have spent in the BusyOther state during the rolling five-minute interval. BusyOtherTime is included in the calculation of LoggedOnTime. BusyOtherTimeTo5 NULL DBINT The number of calls that were answered by the skill group during the rolling five-minute interval. CallsAnsweredTo5 NULL DBINT The number of calls that were handled by the skill group during the rolling five-minute interval. This field is applicable for both Unified ICM and Unified CCE. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledTo5 NULL DBINT The total number of ongoing non-voice tasks associated with this skill group. This field populates for non-voice tasks only. CallsInProgress NULL DBINT Number of calls offered to the skill group during the rolling five-minute interval. A call is counted only when it is answered. This field represents local queue counts at the ACD. It is incremented only in the event of local queueing. In the event of Network Queueing, the field incremented in RouterCallsOfferedTo5. CallsOfferedTo5 NULL DBINT The number of calls currently queued to this skill group by the ACD. This field represents local queue counts at the ACD. It is incremented only in the event of local queueing. In the event of Network Queueing, the field incremented in RouterCallsQNow. CallsQueuedNow NOT NULL DBDATETIME Central Controller date and time that this data was last updated. DateTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 531 All Tables Skill_Group_Real_Time