/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of agents that have all active calls on hold. The agent is not in the Hold state with one call on hold and talking on another call (for example, a consultative call). The agent must have all active calls on hold. Hold NULL DBINT Number of seconds where all calls to the agent are on hold during the rolling five-minute interval. HoldTime is counted only while the agent is doing no other call related activity. HoldTime is included in the calculation of LoggedOnTime. HoldTimeTo5 NULL DBINT The number of agents belonging to this skill group who are currently ICMAvailable with respect to the MRD to which the skill group belongs. An agent is ICM available if s/he is Routable and Available for the MRD. This means that the agent can be routed a task by system software. IcmAvailable NULL DBINT The number of seconds during which all calls to the agent are in interrupted state during the rolling five-minute interval. InterruptedTimeTo5 NULL DBINT Number of agents that are currently logged on to the skill group. This count is updated each time an agent logs on and each time an agent logs off. LoggedOn Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 533 All Tables Skill_Group_Real_Time