/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total time, in seconds, agents were logged on to the skill group during the current (rolling) five-minute interval. This value is based on the following: • HoldTimeTo5 • TalkInTimeTo5 • TalkOutTimeTo5 • TalkOtherTimeTo5 • AvailTimeTo5 • NotReadyTimeTo5 • WorkReadyTimeTo5 • WorkNotReadyTimeTo5 • BusyOtherTimeTo5 • ReservedStateTimeTo5 • TalkAutoOutTimeTo5 • TalkPreviewTimeTo5 • TalkReservedTimeTo5 This field is applicable for both Unified ICM, Unified CCEand Outbound Option. LoggedOnTimeTo5 NULL DBDATETIME A date and time value that specifies the time that the longest available agent for the skill group became available. If no agent was available, the value is 0 LongestAvailAgent NULL DBDATETIME The date and time that the longest call in the queue for the skill group was placed in the queue. Note For consistent values, use RouterLongestCallInQ. LongestCallQ NULL DBINT Number of agents in the Not Ready state for the skill group. NotReady NULL DBINT Total seconds agents in the skill group have been in the Not Ready state during the rolling five-minute interval. NotReadyTime is included in the calculation of LoggedOnTime. NotReadyTimeTo5 NULL DBINT The number of agents whose state with respect to this skill group is currently Interrupted. NumAgentsInterruptedNow Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 534 All Tables Skill_Group_Real_Time