/mcpKeys and NULL Option Data Type Description Name NULL DBFLT4 Percentage of Ready time that agents in the skill group spent talking or doing call work during the rolling five-minute interval. This is the percentage of time agents spend working on calls versus the time agents were ready. PercentUtilizationTo5 NULL DBINT Total handle time, in seconds, for outbound Preview calls handled by agents in the skill group that ended during the rolling five-minute interval. Handle time includes WorkTime, TalkTime, and HoldTime. The PreviewCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time for the call. The value is updated in the database when the after-call work time associated with the call (if any) has completed. PreviewCallsTalkTimeTo5 NULL DBINT Total handle time, in seconds, for outbound Preview calls handled by agents in the skill group that ended during the current five-minute interval. Handle time includes WorkTime, TalkTime, and HoldTime. The PreviewCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time for the call. The value is updated in the database when the after-call work time associated with the call (if any) has completed. PreviewCallsTimeTo5 NULL DBINT Total number of outbound Preview calls made by agents in the skill group that ended during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) has completed. PreviewCallsTo5 NULL DBINT The number of agents who are Routable with respect to the MRD associated with this skill group, and whose state with respect to this skill group is currently something other than NOT_READY or WORK_NOT_READY. Ready NULL DBINT This is the talk time for the reservation call. It should be either zero or a few seconds. This is counted using Call State. ReserveCallsTalkTimeTo5 NULL DBINT In the rolling five-minute interval, the number of ACD calls to the skill group that rang at an agent's terminal and redirected on failure to answer. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. RedirectNoAnsCallsTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 535 All Tables Skill_Group_Real_Time