/mcpKeys and NULL Option Data Type Description Name NULL DBINT This is the sum of the total number of reservation calls placed on hold and the talk time for the reservation call. This is counted using Call State. ReserveCallsTimeTo5 NULL DBINT Number of reservation calls. This should always equal to the ReserveCallsOnHoldToHalf. ReserveCallsTo5 NULL DBINT Number of agents for the skill group currently in the Reserved state. ReservedAgents NULL DBINT How long an agent is in Reserved state. This is counted using Agent State. ReservedStateTimeTo5 NULL DBINT The number of calls that abandoned while queued in the router to this agent, in the rolling five-minute interval. RouterCallsAbandQTo5 NULL DBINT In the rolling five-minute interval, the number of calls abandoned after they have been routed to the agent desktop and before they have been answered (for example, Abandon Ringing). This field is applicable for Unified CCE systems and for systems where calls are translation-routed to Skill Groups. RouterCallsAbandToAgentTo5 NULL DBINT The number of calls that were de-queued from this skill group, and had to be routed to another skill group in the rolling five-minute interval. This field is incremented when a call is de-queued through the Cancel Queue node. RouterCallsAbandDequeuedTo5 NULL DBINT The number of calls that were de-queued from this skill group to be routed to another skill group in the rolling five-minute interval. This field is also incremented when a call is de-queued via Cancel Queue node. RouterCallsDequeuedTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 536 All Tables Skill_Group_Real_Time