/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls received by this skill group in the rolling five-minute interval. This value is set by the Call Router. A call is counted as offered as soon at it is sent to a Skill Group. This value is incremented by: • CallType short calls, which are counted as abandoned for Skill Groups. (There is no short call count in the Skill_Group_Real_Time table.) • Calls that are cancelled by Cancel Queue node and re-queued to the same Skill Group • Calls that are routed to a Skill Group, re-queried, and re-queued to the same Skill Group This field does not include local ACD calls, not routed by Unified ICM. Such calls are counted in the CallsOfferedTo5 field of Skill_Group tables. RouterCallsOfferedTo5 NULL DBINT Number of calls currently queued for the skill group at the CallRouter. This field does not include local ACD calls, not routed by Unified ICM. Such calls are counted in the CallsQueuedNow field of Skill_Group tables. RouterCallsQNow NULL DBDATETIME The time when the longest call in queue was queued for this skill group. RouterLongestCallInQ Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 537 All Tables Skill_Group_Real_Time