/mcpKeys and NULL Option Data Type Description Name NULL DBINT The count of calls that abandon within the skill group SL threshold in rolling five-minute interval. Calls may abandon while in the Skill Group queue, or they may abandon after they have been routed to a Skill Group. Calls that abandon after they are routed to a Skill Group are identified by TCD records with abandoned call disposition. If the call is queued and abandons before it is routed to any Skill Groups (within the ServiceLevel threshold), the Router will increment this value for ALL the Skill Groups this call was queued for. If the call abandons after it was routed to a Skill Group, that Skill Group will have ServiceLevelCallsAband incremented. Dequeuing the call via Cancel Node has no impact on ServiceLevelCallsAband. Calls may be de-queued via Cancel Queue node or de-queued from this Skill Group to be routed to a different Skill Group. Note This field is applicable to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsAbandTo5 NULL DBINT The number of calls de-queued from a skill group, within the skill group Service Level threshold, in rolling five-minute interval. Note This field is applicable to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsDequeuedTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 538 All Tables Skill_Group_Real_Time