/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total talk time, in seconds, for outbound ACD calls handled by an agent associated with this skill group that ended during the reporting interval. The value includes the time spent from the call being initiated by the agent to the time the agent begins after-call work. The value is counted when the after-call-work time associated with the call (if any) is completed, and the database is updated every reporting. Note This field does not include the hold time; it is recorded in the AgentOutCallsOnHoldTime field. AgentOutCallsTalkTime NULL DBINT The total number of outbound ACD calls made by an agent associated with this skill group that ended during the reporting interval. The value is counted when any after-call work time associated with the call is completed, and the database is updated every reporting. AgentOutCalls NULL DBINT During the reporting interval, the total number of outbound ACD calls an agent associated with this skill group ended and that were placed on hold at least once during the life of the call. The value is counted when the after-call work associated with the call (if any) is completed, and the database is updated every reporting. AgentOutCallsOnHold NULL DBINT During the reporting interval, the total number of seconds outbound ACD calls were placed on hold by an agent associated with this skill group. This value updated in the database when after-call work associated with the call (if any) is completed. AgentOutCallsOnHoldTime NULL DBINT Not currently supported. AgentTerminatedCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 50 All Tables Agent_Skill_Group_Interval