/mcpKeys and NULL Option Data Type Description Name NULL DBINT The sum of the answer wait times of all calls associated to an agent in this skill group or precision queue answered during the reporting interval. AnswerWaitTime is updated at the time the call is answered, and the database is updated at every reporting interval. In Unified ICM, AnswerWaitTime is calculated from the following fields in the Termination_Call_Detail table: • DelayTime • LocalQTime • RingTime In Unified CCE, AnswerWaitTime is calculated from the following fields in the Termination_Call_Detail table: • DelayTime • RingTime • NetworkSkillGroupQTime AnswerWaitTime NULL DBINT Attribute 1 associated with the Precision Queue. AttributeID1 NULL DBINT Attribute 2 associated with the Precision Queue. AttributeID2 NULL DBINT Attribute 3 associated with the Precision Queue. AttributeID3 NULL DBINT Attribute 4 associated with the Precision Queue. AttributeID4 NULL DBINT Attribute 5 associated with the Precision Queue. AttributeID5 NULL DBINT Attribute 6 associated with the Precision Queue. AttributeID6 NULL DBINT Attribute 7 associated with the Precision Queue. AttributeID7 NULL DBINT Attribute 8 associated with the Precision Queue. AttributeID8 NULL DBINT Attribute 9 associated with the Precision Queue. AttributeID9 NULL DBINT Attribute 10 associated with the Precision Queue. AttributeID10 NULL DBINT Total time in seconds an agent associated with this skill group was in the Not_Active state with respect to this skill group during the reporting interval. AvailTime is included in the calculation of LoggedOnTime. AvailTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 51 All Tables Agent_Skill_Group_Interval