/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of agents in the skill group currently talking on AutoOut (predictive) calls. TalkingAutoOut NULL DBINT Number of agents in the skill group currently talking on inbound calls. TalkingIn NULL DBINT Number of agents in the skill group currently talking on internal (neither inbound nor outbound) calls. Examples of "other calls include agent-to-agent transfers and supervisor calls. TalkingOther NULL DBINT Number of agents in the skill group currently talking on outbound calls. TalkingOut NULL DBINT Number of agents in the skill group currently talking on outbound Preview calls. TalkingPreview NULL DBINT Number of agents in the skill group currently talking on agent reservation calls. TalkingReserve NULL DBINT Total seconds agents spent talking on inbound calls for the skill group during the rolling five-minute interval. TalkInTime is included in the calculation of TalkTime and LoggedOnTime. TalkInTimeTo5 NULL DBINT Total seconds agents spent talking on other calls (neither inbound nor outbound) for the skill group during the rolling five-minute interval. TalkOtherTime is included in the calculation of TalkTime and LoggedOnTime. TalkOtherTimeTo5 NULL DBINT Total seconds agents spent talking on outbound calls for the skill group during the rolling five-minute interval. TalkOutTime is included in the calculation of TalkTime and LoggedOnTime. TalkOutTimeTo5 NULL DBINT Number of seconds agents in the skill group spent talking on outbound Preview calls during the current five-minute interval. TalkPreviewTimeTo5 NULL DBINT Number of seconds agents in the skill group spent talking on agent reservation calls during the rolling five-minute interval. TalkReserveTimeTo5 NULL DBINT Total seconds agents in the skill group have been in the Talking state during the rolling five-minute interval. This value is calculated as follows: TalkInTimeTo5 + TalkOutTimeTo5 + TalkOtherTimeTo5 TalkTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 541 All Tables Skill_Group_Real_Time