/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total number of seconds agents spent on calls transferred into the skill group that ended during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. For blind transfers in Unified CCE , this field is not updated when the call that was blind transferred to an IVR is subsequently transferred to another agent and the agent answers the call. Note “Calls” asks from third-party multichannel applications that use the Task Routing APIs. TransferInCallsTimeTo5 NULL DBINT Number of calls transferred into the skill group that ended during the current five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. For blind transfers in Unified CCE, the value is updated in the database when an agent blind transfers the call to an IVR. Note For blind transfers in Unified CCE , this field is not updated when the call that was blind transferred to an IVR is subsequently transferred to another agent and the agent answers the call. Note “Calls” may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. TransferInCallsTo5 NULL DBINT Number of calls transferred out of the skill group that ended during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. TransferOutCallsTo5 NULL DBINT Number of agents in the skill group in the Work Not Ready state. WorkNotReady Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 542 All Tables Skill_Group_Real_Time