/mcpKeys and NULL Option Data Type Description Name NOT NULL DBINT Level 3 call rate reduction. Level3Reduction NOT NULL DBINT Current call reduction percentage. RejectionPercentage NOT NULL DBINT Display the current total number of agents logged in across all peripherals, including voice and digital channel MRDs. Even if an agent is logged into multiple MRDs, the system counts that agent only once. TotalAgentsLoggedOn NULL DBINT Not in use MaxICMAgents NULL DBINT Reserved for future use. MaxDialerPortsNow NULL DBINT Display the current number of agents logged in exclusively through voice MRD across all peripherals. This is a calculated value which is derived from the difference of TotalAgentsLoggedOn and MaxNonVoiceAgentsLoggedIn. Note This is not a maximum value. It represents the current total of voice-only agent logins. MaxVoiceAgentsLoggedIn NULL DBINT Display the current number of agents across peripherals who are logged in to at least one non-voice or digital channel MRD. It is incremented by the Router when the agent logs into a non-voice MRD for the first time and is decremented when they log out from the last non-voice MRD. Note This value is not a maximum value. It reflects the current count of non-voice agents logged-in. MaxNonVoiceAgentsLoggedIn NULL DBINT Reserved for future use. MaxAgentsHandledPreviewOutbound NULL DBINT Reserved for future use. MaxAgentsHandledPredProgOutbound NULL DBINT Not in use. MaxPerpetualPremiumAgentsLoggedInNow NULL DBINT Display the current number of agents across peripherals consuming a standard agent license. This is a calculated value which is derived as a difference of TotalAgentsLoggedOn and MaxPremiumAgentsLoggedInNow. Note This is not a maximum value. It represents the current count of agents using standard licenses. MaxStdAgentsLoggedInNow Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 565 All Tables System_Capacity_Real_Time