/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls that were barged in by a supervisor or another agent during the reporting interval. The number is calculated for each agent associated with the specific skill group. This field is applicable for Unified CCE only. BargeInCalls NULL DBINT The number of seconds that an agent spent in the BusyOther state with respect to this skill group during the reporting interval. BusyOtherTime is included in the calculation of LoggedOnTime. BusyOtherTime NULL DBINT The number of seconds that the agent spent processing callback messages during the reporting interval. This field is applicable only to the Aspect ACD. CallbackMessagesTime NULL DBINT The number of callback messages processed by the agent during the reporting interval. This field is applicable only to the Aspect ACD. CallbackMessages NULL DBINT The number of routed calls answered by an agent associated with this skill group during the given interval. CallsAnswered is incremented in the interval where the call is answered, as opposed to CallsHandled which is incremented in the interval where the call ends. CallsAnswered NULL DBINT The number of inbound ACD calls that were answered and completed wrap-up by agents in the skill group during the reporting interval. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on, and then completed. Note This field is applicable for Unified CCE. The tasks completed by the agent such as CallsHandled, and HandledCallsTime are not applicable for outbound option calls. CallsHandled Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 53 All Tables Agent_Skill_Group_Interval