/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of consultative calls an agent associated with this skill group that ended in the reporting interval. The count is counted when the after-call work time associated with the consultative call (if any) is completed, and the database is updated every reporting. ConsultativeCalls NULL DBINT During the reporting interval, the number of seconds agents spent handling consultative calls with at least one ACD call on hold. The value is counted when the after-call work time associated with the consultative call (if any) has completed, and the database is updated every reporting. ConsultativeCallsTime NULL DBINT The number of agent initiated consult calls for this interval that were external from the switch. ConsultOutCalls NULL DBINT The time the agent spent on consult outbound calls. ConsultOutCallsTime NULL DBINT During the reporting interval, the number of incoming calls into which the agent was conferenced. Incoming calls include ACD and non-ACD calls. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedInCalls NULL DBINT During the reporting interval, the number of seconds that an agent spent on conference calls that the agent initiated. This includes time spent on both ACD and non-ACD conference calls initiated by the agent. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedInCallsTime NULL DBINT During the reporting interval, the number of conference calls the agent initiated. The conferenced out calls include ACD and non-ACD calls. The count of ConferencedOutCalls is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedOutCalls NULL DBINT During the reporting interval, the number of seconds that an agent spent on conference calls that the agent initiated. This includes time spent on both ACD and non-ACD conference calls initiated by the agent. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedOutCallsTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 54 All Tables Agent_Skill_Group_Interval