/mcpKeys and NULL Option Data Type Description Name PK NOT NULL DBSMALLDATE The date and time at the start of the reporting interval. DateTime IE-1 NULL DBDATETIME The current date and time stamp when the records are written to the Historical Data Server (HDS) database. The logger database has NULL for this column. DbDateTime NULL DBINT The number of emergency assist requests either by the agent or by the supervisor. Note This field is applicable for Unified CCE only. EmergencyAssists NULL DBINT The number of seconds that an agent spent in TalkTime for the handled calls that are associated with a skill group and that ended in this 15-minute or half-hour interval. Note This field is applicable for Unified ICM, Unified CCE and Outbound Option. HandledCallsTalkTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 55 All Tables Agent_Skill_Group_Interval