/mcpKeys and NULL Option Data Type Description Name NULL DBINT The time in seconds that the call is active on the switch but not queued to a skill group or trunk resource. For example, if a call arrives at an ACD and an announcement is played before the call is queued, from the time the call arrives at the ACD to the time the call gets queued is the DelayTime. DelayTime includes all time the call spent on announcements. For ACDs that can de-queue calls, a call can go back into the delay state and DelayTime can begin accumulating again. DelayTime is used to calculate Duration in the Termination_Call_Detail record. It is also used to calculate the following fields in the Service and Route Half Hour tables: • DelayQAbandTimeToHalf • LongestCallAbandTimeToHalf • AnswerWaitTimeToHalf The definition above applies to TCDs (Termination Call Detail) on agent peripherals, where skill groups and agents are configured. For the Media Routing peripherals, queue time will be incorporated into the DelayTime and will not be separately monitored for TCDs associated with media routing peripherals. For the CVP-related peripherals, where both the switch leg and VRU leg are present as described in the Peripheral Call Type, the switch leg’s Delay Time will include queue time. For the VRU leg, if queue reporting is enabled, the DelayTime will not include queue time. DelayTime NULL VARCHAR(40) The digits dialed for an outbound call initiated on the ACD. These digits are not provided by all ACDs. Currently, only IVRsprovide values in the DigitsDialed field. In addition, if a call is translation routed, the receiving PG also reports this field even though the call is inbound. This field is set for Unified CCE. DigitsDialed NULL VNAME32 The DNIS value, provided by the ACD, that arrives with the call. DNIS Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 573 All Tables Termination_Call_Detail