/mcpKeys and NULL Option Data Type Description Name NULL DBINT The total number of seconds an agent spent on hold in an internal call associated with this skill group that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsOnHoldTime NULL DBINT During the reporting interval, the total number of internal calls that an agent associated with this skill group ended in this reporting that were placed on hold. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsOnHold NULL DBINT The total number of seconds spent on internal calls associated with this skill group that were received by an agent that ended in the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsRcvdTime NULL DBINT Number of internal calls associated with this skill group that were received by an agent and that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsRcvd NULL DBINT Total number of seconds an agent associated with this skill group spent on internal calls that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsTime NULL DBINT Number of internal calls an agent associated with this skill group ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCalls NULL DBINT The number of seconds during which all calls to the agent are in interrupted state during the reporting interval. InterruptedTime NULL DBINT During the reporting interval, the number of calls intercepted either by the supervisor or by the agent. This field is applicable for Unified CCE only. InterceptCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 57 All Tables Agent_Skill_Group_Interval