/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total time, in seconds, an agent associated with this skill group was logged on during the reporting interval. This value is based on the sum of the following: 1. HoldTime 2. TalkInTime 3. TalkOutTime 4. TalkOtherTime 5. AvailTime 6. NotReadyTime 7. WorkReadyTime 8. WorkNotReadyTime 9. BusyOtherTime 10. ReservedStateTime 11. TalkAutoOutTime 12. TalkPreviewTime 13. TalkReservedTime 14. InterruptedTime Note This field is applicable for Unified ICM, Unified CCE, and Outbound Option. LoggedOnTime NULL DBINT The number of calls that the supervisor silently monitored. Note This field is applicable for Unified CCE only. MonitorCalls NULL DBINT During the reporting interval, the number of Network consultative calls completed by agents with at least one call on hold. The count is counted when the after-call work time associated with the consultative call (if any) is completed, and the database is updated every reporting. NetConsultativeCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 58 All Tables Agent_Skill_Group_Interval