/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total handle time, in seconds, for Outbound Preview calls handled by an agent associated with this skill group that ended during the reporting interval. Handle time includes WorkTime, TalkTime, and HoldTime. The PreviewCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsTime NULL DBINT Total talk time, in seconds, for outbound Preview calls handled by an agent associated with this skill group that ended during the reporting interval. This value includes the time spent from the call being initiated to the time the agent begins after-call work. It therefore includes the HoldTime associated with the call. PreviewCallsTalkTime is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsTalkTime NULL DBINT The total number of ended outbound Preview calls that an agent associated with this skill group have placed on hold at least once during the reporting interval. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsOnHold NULL DBINT The total number of seconds outbound Preview calls that were placed on hold by agents associated with this skill group during the reporting interval. The value is counted when the after-call work associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsOnHoldTime AK-1 NOT NULL DBFLT8 A unique ID assigned to each record and used internally by the Unified ICM or Unified CCE software to track the record. RecoveryKey NULL DBINT The value indicates Half Hour boundary interval (0