/mcpKeys and NULL Option Data Type Description Name NULL DBINT During the reporting interval, the number of ACD calls to the skill group that rang at an agent's terminal and redirected on failure to answer. The value is counted at the time the call is diverted to another device, and the database is updated every reporting. RedirectNoAnsCalls NULL DBINT During the reporting interval, the number of seconds ACD calls to the skill group rang at an agent's terminal before being redirected on failure to answer. The value is counted at the time the call is diverted to another device, and the database is updated every reporting. RedirectNoAnsCallsTime NULL DBINT How long an agent is in Reserved state. This is counted using Agent State. ReservedStateTime NULL DBINT For Outbound Option, the number of reservation calls received by an agent in this skill group during the reporting interval. ReserveCalls NULL DBINT For Outbound Option, the time during the reporting interval that an outbound agent in this skill group spent on reservation calls waiting for the Campaign customer call to be delivered. This includes preview time for Preview, Direct Preview, and Personal Callback calls. Note ReserveCallsTime is the sum of TalkTime, HoldTime, and WrapTime for reservation calls. As the reservation calls don't have HoldTime and WrapTime, this value is same as the ReserveCallsTalkTime. ReserveCallsTime NULL DBINT For Outbound Option, the talk time for an agent in this skill group on reservation calls during the reporting interval. This is calculated using Call State. ReserveCallsTalkTime NULL DBINT For Outbound Option, the number of reservation calls for an agent in this skill group placed on hold during the reporting interval. ReserveCallsOnHold NULL DBINT For Outbound Option, the time that reservation calls for an agent in this skill group are on hold during the reporting interval. ReserveCallsOnHoldTime NULL DBINT Reserved for future use. Reserved1 NULL DBINT Reserved for future use. Reserved2 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 61 All Tables Agent_Skill_Group_Interval