/mcpKeys and NULL Option Data Type Description Name NULL DBINT Reserved for future use. Reserved3 NULL DBINT Reserved for future use. Reserved4 NULL DBFLT4 Reserved for future use. Reserved5 NULL DBINT During the reporting interval, the number of calls answered by an agent associated with this skill group where the talktime of the calls is less than or equal to the AnsweredShortCalls threshold. You might choose to factor these calls out of handle time statistics. Inbound ACD short calls are counted as Handled. AGENT_INSIDE short calls are counted as InternalCallsRcvd. ShortCalls PK NOT NULL DBINT Together with SkillTargetID identifies the skill group member. SkillGroupSkillTargetID PK NOT NULL DBINT The SkillTargetID of the agent. Together with SkillGroupSkillTargetID identifies the skill group member. SkillTargetID NULL DBINT Number of seconds agents associated with this skill group spent on supervisor-assisted calls during the reporting interval. The value is counted when the supervisor-assisted call completes, and the database is updated every reporting. Note This field is applicable for Unified CCE only. SupervAssistCallsTime NULL DBINT Number of calls for which an agent received supervisor assistance during the reporting interval. The value is counted when the supervisor-assisted call completes, and the database is updated every reporting. SupervAssistCalls NULL DBINT Number of seconds an agent associated with this skill group spent talking on inbound ACD calls during the reporting interval. TalkInTime is included in the calculation of TalkTime and LoggedOnTime. TalkInTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 62 All Tables Agent_Skill_Group_Interval