/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of seconds that an agent in the skill group spent talking on other calls (neither inbound or outbound) during the reporting interval. Examples: agent-to-agent transfers and supervisor calls. TalkOtherTime is included in the calculation of TalkTime and LoggedOnTime. TalkOtherTime NULL DBINT Number of seconds an agent associated with this skill group spent talking on external outbound or consultive transfer calls during the reporting interval. TalkOutTime is included in the calculation of TalkTime and LoggedOnTime. TalkOutTime PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone NULL DBINT Number of seconds an agent associated with this skill group spent handling transferred in calls that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. Note Calls may include voice calls and non-voice tasks from ECE or third-party multichannel applications that use the Task Routing APIs. TransferredInCallsTime NULL DBINT Number of calls transferred into the skill group during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. Note Calls may include voice calls and non-voice tasks from ECE or third-party multichannel applications that use the Task Routing APIs. TransferredInCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 63 All Tables Agent_Skill_Group_Interval