/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls transferred out by the agent during the reporting interval. The value is updated at the time the agent completes the transfer of the call. Note Calls may include voice calls and non-voice tasks from ECE or third-party multichannel applications that use the Task Routing APIs. TransferredOutCalls NULL DBINT The number of seconds the agent spent talking on AutoOut (predictive) calls during the reporting interval. TalkAutoOutTime is included in the calculation of LoggedOnTime. TalkAutoOutTime NULL DBINT The number of seconds the agent spent talking on outbound Preview calls during the reporting interval. TalkPreviewTime is included in the calculation of LoggedOnTime. TalkPreviewTime NULL DBINT This is how long an agent is in Talking state since the reservation call is connected to the agent. This is counted using Agent State. TalkReserveTime NULL DBINT Total time in seconds an agent associated with this skill group was in the Work Not Ready state during the reporting interval. WorkNotReadyTime is included as in the calculation of LoggedOnTime. Note It calculates for all the calls within that duration and not just the incoming calls. WorkNotReadyTime NULL DBINT Total seconds an agent in the skill group was in the Work Ready state for tasks associated with this skill group that ended during the reporting interval. WorkReadyTime is included in the calculation of LoggedOnTime. Note It calculates for all the calls within that duration, and not just the incoming calls. WorkReadyTime NULL DBINT During the reporting interval, the number of calls coached either by the supervisor or by the agent. WhisperCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 64 All Tables Agent_Skill_Group_Interval