/mcpRouter Error Codes The Router sets RouterErrorCode in the RCD when error conditions are detected and increments the Call_Type_Interval.ErrorCount for the current interval. A Route_Call_Detail.RouterErrorCode value of 448 is treated as an abandoned call and does not increment the Call_Type_Interval.ErrorCount. Note References in the guide to DeskLink and Enterprise Agent are specific to resources associated with a Unified CCE Peripheral. The Router Log Viewer tool provides methods for viewing the System Events that are defined in this guide. Router Log Viewer tool is an ICM Admin Workstation tool that provides a live stream of errors as they are reported by the Router. This may be utilized to capture the error conditions specified in the guide. The following defines the set of valid values for Router_Call_Detail.RouterErrorCode. Some internally used error codes are not updated in the RCD. Note • RouterErrorCode=62 This is generated when the router receives a call route request from a routing client with a dialed number that is not configured. • RouterErrorCode=63 This is generated when the router is unable to find a call type for the specified dialed number, caller-entered digits, and ANI in the route request. • RouterErrorCode=64 This is generated when there is no script scheduled to run at the current time for the identified call type and dialed number from the route request. • RouterErrorCode=65 This is generated when the script run did not yield a result due to lack route configuration for the dialed number and the associated call type. • RouterErrorCode=66 This is generated when there is no default label that is configured for the dialed number, yet the Router needed one. • RouterErrorCode=67 This is generated when there is no label that is configured for announcement for the dialed number in the Central Controller. • RouterErrorCode=68 This is generated when there is no peripheral target that is configured in the Central Controller for route with routing client. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 666 Field Values Router Error Codes