/mcpMeaning Value Voice Response Unit (VRU) 3 Trunk Group 4 The Route Call Detail Target Type is a numeric value representing the implementation result of the routing script. Following is a list of possible values this field (shown in terms of the value, type, and description): • 0 = resultNone Call routing ended badly. • 1= resultDefaultRouteCall routing ended using a default route. • 2= resultRouteAgentCall routing ended with a route to an agent. • 3= resultRouteService Call routing ended with a route to a service. • 4= resultRouteGroup Call routing ended with a route to a skill group. • 5= resultAnnouncementCall routing ended with an announcement. • 6= resultBusy Call routing ended in a Busy node. • 7= resultRing Call routing ended in a Ring node. • 8= resultNone Call routing ended in a Label node. • 9= resultNetworkDefault Call routing ended in a Termination node using a network default route • 10 = resultRouteServiceArray Call routing ended with a route to a service array. • 11= resultMultipleLabels Call routing ended badly. • 12 = resultScheduledTarget - Call routing ended in a Scheduled Target node(busy link functionality). • 13= resultDone Only applicable to an AdminScript that ends with no errors. • 14= resultAborted Call disconnected. • 15= = resultReleaseCall Call routing ended with a Release Call node. • 16= resultQueuedTooLong Call routing exceeded the queue limit. • 17= resultSendAgent Call routing ended with an Agent to Agent node. • 18 = resultDynamicLabelCall routing ended with a dynamic label node. • 19= resultDivertDynamicLabels Call routing ended with a divert-on-busy dynamic label. • 20= resultQueuedDialogFailure The administrator asked to fail queued calls. • 21= resultRouteAgentAndGroup Call routing ended with a route to an agent in a specified group. • 22= resultSendPQ Call routing ended with a route to a Precision Queue. • 23= resultPickPullAgent Successful pick or pull request routed to agent. • 24= resultPickPullError Unsuccessful pick or pull request. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 665 Field Values Route Call Detail Fields