/mcp• 43 = Campaign Query Rule • 44 = Dialer Port Map • 45 = Message Category • 46 = Message Destination • 47 = Response Template Peripheral Real Time Status Field The Status field in the Peripheral Real Time table (see Peripheral_Real_Time, on page 335) can take these values: The current failure state of the peripheral is indicated by the status code: • 0 = normal operation. The JTAPI Subsystem must be in service and all other subsystems are in service. • 1 - 31 = failures that do not affect functionality. The JTAPI Subsystem must be in service and some other subsystems are not in service. • 32-63 = degraded operation (call routing still possible). The JTAPI Subsystem is in partial service and all other subsystems are in service. • 64 = no call processing The JTAPI Subsystem is out of service and all other subsystems are in service. • 65 - 127 = failures that prevent call routing The JTAPI Subsystem is out of service and some other subsystems are not in service. The JTAPI Subsystem reports "in service" if it can process calls and if all the configuration you specify can be initialized. It reports "out of service" if it is not configured, if the CTI Manager is down, or if all of its configuration could not be initialized. It reports "partial service" if some of its configuration could be initialize but not all of it. When we are in a range, the Unified IP IVR simply increases the status by one for each subsystem (except the JTAPI subsystem) it finds to not be in service. These values are dependant upon the peripheral connected to the PIM. All PIMs use the previously discussed status codes, with the exception of the Avaya and the Unified IP IVR PIMs. The Email and Web Manager PIM receives its Status values from the Init event and the Status event. The VRU PIM receives its status values from the Init Event, the Status Event, and Poll confirmation. • The Avaya PIM only uses four failure states: 0 = normal operation. 1 = failures that do not affect functionality. 32 = degraded operation (call routing still possible). Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 674 Field Values Peripheral Real Time Status Field