/mcp64 = failures that prevent call routing. Reason Codes In addition to reason codes that you have defined, the Unified CCE system uses predefined Not Ready and Logout reason codes. The following tables describe these predefined Not Ready and Logout reason codes. For more information see the Cisco Unified Contact Center Enterprise Reporting User Guide. Also refer to the Reason_Code table. Predefined Not Ready Reason Code A Finesse supervisor forced an agent state change. 999 A CTI client component failed, causing the agent state to be displayed as Not Ready. This could be due to closing the agent desktop application, heartbeat timeout, or a CTI server client failure (such as Finesse). 50002 The agent's state was changed to Not Ready because the agent either answered or made a non-ACD call. 50005 When agent places call in Available state, the Unified CCE system temporarily changes the state to Not Ready with this reason code to prevent calls from routing to the agent. 50006 The agent did not receive multiple consecutive calls routed to them. The system makes the agent Not Ready automatically so that additional calls are not routed to the agent. By default, the number of consecutive calls missed before the agent is made Not Ready is 2. 50010 This reason codes applies if an agent logs onto an extension which already has a call or if the agent is on a call when the PG restarts. 51004 The agent's state was changed to Not Ready because the call fails when the agent's phone line rings busy. 50041 The agent's state was changed to Not Ready because the agent did not answer a call and the call was redirected to a different agent or skill group. 32767 The agent's state was changed to Not Ready and the agent was forcibly logged out. 20001 This is the normal logout reason code condition from Not Ready. 20002 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 675 Field Values Reason Codes