/mcpPredefined Not Ready Reason Code If the agent is not in Not Ready state, a request is made to place the agent in Not Ready state and then a logout request is made to log the agent out. 20003 This code is reserved. Supervisor Not Ready Description Predefined Logout Reason Code The agent reinitialized due to peripheral restart. -1 The PG reset the agent, usually due to a PG failure. -2 An administrator modified the agent's extension while the agent was logged in. -3 A CTI client component failed, causing the agent state to be displayed as logged out. This could be due to closing the agent desktop application, heartbeat timeout, or a CTI client failure (such as Finesse). 50002 The agent was logged out because the Unified CM reported the agent's device as out of service. 50003 The agent was logged out due to agent inactivity as configured in agent desk settings. 50004 50020 The agent was logged out because the agent was logged into dynamic device target that was using the same dialed number (DN) as the PG static device target. Note Device target is deprecated. 50030 The mobile agent was logged out because the call failed. 50040 The mobile agent was logged out because the phone line disconnected when using nailed connection mode. 50042 Forces the logout request. 20003 A supervisor forced an agent state change to Logout. 999 Service Fields The Unified CCE software can use any of three formulas to calculate the service level for a service. The formulas differ in the way they treat calls that were abandoned before the service level threshold expired. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 676 Field Values Service Fields