/mcpThis code simplifies the process of distinguishing interim from final TCD records at reporting or extract time. Records that contain this CallDisposition code are considered interim records. OPC will be changed to set a new "PartialCall" EventCause when it receives a GEO_NewTransaction_Ind message from any PIM, and OPC's EventCauseToDisposition() needs to translate that EventCause to the new "PartialCall" CallDisposition. • 54 = Drop Network Consult A Network Consult was established, and the agent then reconnected. The consult leg would have this disposition for a successful single step transfer. Note • 55 = Network Consult Transfer The Network Consult was established, and then the transfer was completed. • 57 = Abandon Network Consult The Network Consult was never established (ringing, but not answered), and the agent gives up and reconnects. This disposition will also be reported on a consult leg for a successful network consult transfer. Note • 58 = Router Requery Before Answer Router Received a Requery Event from CVP before the Agent PG indicated the call was answered by an agent. • 59 = Router Requery After Answer Router Received a Requery Event from CVP after the Agent PG indicated the call was answered by an agent. • 60 = Network Error Router received a network error for a call targeting an agent before the call arrived to the agent. This is set at peripheral for any network error caused during call handling and when no requery event is received from CVP. In such cases, the call is terminated without redirecting the call to another agent. • 61 = Network Error Before Answer Router received a network error event from CVP before the Agent PG indicated the call was answered by an agent. In such cases, the call is terminated without redirecting the call to another agent. • 62 = Network Error After Answer Router received a network error event from CVP after the Agent PG indicated the call was answered by an agent. In such cases, the call is terminated without redirecting the call to another agent. • 63 = Task Transfer Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 688 Field Values Termination Call Detail: Call Disposition and CallDispositionFlag Fields