/mcpThe task was transferred. The initiating application sent a new task request to CCE for routing that includes the task id of the first task. • 64 = Application Disconnected Used for single ApplicationPath failures, for ApplicationInstances supporting multiple Client Connections using the same ApplicationPath (UQ.Path). In this case the Application Path is not considered down, because the other client instance of the Application is still connected. This occurs when a TaskLive timeout occurs or and agent logs in again to the ApplicationPath. • 65 = Task Transferred on Agent Logout The agent logged out of the MRD with an active task, and the task was transferred. • 66 = Pick / Pull Request Error The pick or pull request failed. • 67=Invalid Media Resource ID Task is closed. It is closed as it is not loaded in the desktop due to a problem with the external application or an incorrect/missing ID that is used to load the task • 68 = Requery Network Error The router receives a network error for a call routed to an agent before the call reaches the agent. Additionally, call is automatically requeried and redirected to another agent. This is applicable only when Requery is enabled. • 69 = Requery Network Error Before Answer The router receives a network error event from CVP before the Agent PG confirms that the call was answered by an agent. This is applicable only when Requery is enabled. • 70 = Requery Network Error After Answer The router receives a network error event from CVP after the Agent PG confirms that the call was answered by an agent. This is applicable only when Requery is enabled. The CallDispositionFlag field provides detail on the call disposition. Flags are: • DBCDF_HANDLED = 1 • DBCDF_ABANDONED = 2 • DBCDF_SHORT = 3 • DBCDF_ERROR = 4 • DBCDF_REDIRECTED = 5 • DBCDF_REQUERY = 6 • DBCDF_INCOMPLETE = 7 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 689 Field Values Termination Call Detail: Call Disposition and CallDispositionFlag Fields