/mcpTermination Call Detail: Peripheral Call Type The PeripheralCallType field in the Termination Call Detail Table (see Termination_Call_Detail, on page 566) offers information about the type of the call as reported by the peripheral. Valid settings for this field are: • 1 = ACD In In Unified ICM (VRU PG), all calls are of this type. In Unified CCE (Unified CM PG), generally indicates that this is a post-route request. • 2 = Pre-Route ACD In In Unified CCE, indicates call was routed to this destination so the Unified CM PG has routing information to associate with the call (router call key, call context). • 3 = Pre-Route Direct Agent Does not apply to Unified CCE. • 4 = Transfer In In Unified CCE, indicates the call was transferred from another agent or device. The name value is misleading because it is used for calls transferred in or out. • 5 = Overflow In Does not apply to Unified CCE. • 6 = Other In In Unified CCE, used for inbound calls that do not have route information/call context associated. Applies to a call coming from an agent from the same peripheral. • 7 = Auto Out In Outbound option, indicates a Predictive /Progressive customer call. • 8 = Agent Out Does not apply to Unified CCE. • 9 = Out In Unified CCE, indicates call was placed outside the Unified CM cluster after a CSTA_NETWORK_REACHED event was received. • 10 = Agent Inside • 11 = Offered Does not apply to Unified CCE. • 12 = Consult • 13 = Consult Offered • 14 = Consult Conference Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 690 Field Values Termination Call Detail: Peripheral Call Type