McDewey

Does not apply to Unified CCE. • 15 = Conference , Supervisor Barge In Supervisor Barge In is specified as returning a PeripheralCallType of 23, but currently returns 15, Conference, in the Termination Call Detail Table. Note • 16 = Unmonitored Does not apply to Unified CCE. • 17 = Preview In Outbound Option indicates a Preview/Callback customer call. • 18 = Reserved In Outbound Option indicates a Reservation call. • 19 = Supervisor Assist • 20 = Emergency Call • 21 = Supervisor Monitor • 22 = Supervisor Whisper Does not apply to Unified CCE. • Supervisor Barge In Supervisor Barge In is specified as returning a PeripheralCallType of 23, but currently returns 15, Conference, in the Termination Call Detail Table. Note • 24 = Supervisor Intercept • 25 = Task Routed by Unified CCE Call type for nonvoice tasks routed by Unified CCE. • 26 = Task Started by Application Instance Call type for nonvoice tasks started by an agent or application. • 27 = Reservation Preview Call type for Outbound Option Reservation calls for Preview mode. • 28 = Reservation Preview Direct Call type for Outbound Option Reservation calls for Direct Preview mode. • 29 = Reservation Predictive Call type for Outbound Option Reservation calls for Predictive mode and Progressive mode. • 30 = Reservation Callback Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 691 Field Values Termination Call Detail: Peripheral Call Type