McDewey

Call type for Outbound Option Reservation calls for Callback calls. • 31 = Reservation Personal Callback Call type for Outbound Option Reservation calls for Personal Callback calls. • 32 = Customer Preview Call type for Outbound Option Customer calls for Preview mode. • 33 = Customer Preview Direct Call type for Outbound Option Customer calls for Direct Preview mode. • 34 = Customer Predictive Call type for Outbound Option Customer calls for Predictive mode and Progressive mode for agent-based campaigns. • 35 = Customer Callback Call type for Outbound Option Customer calls for callback calls. • 36 = Customer Personal Callback Call type for Outbound Option Customer calls for personal callback calls. • 37 = Customer IVR Call type for Outbound Option Customer calls for Transfer to IVR campaigns. • 38 = Non-ACD Call Call type for Multi-Line Agent. Agent placed or received a call on a secondary extension. In an agent to agent call that includes both an ACD line and a non-ACD line, the ACD line attributes take precedence. • 39 = Play Agent Greeting Route request to play an Agent Greeting. • 40 = Record Agent Greeting Agent call for recording an Agent Greeting. • 41 = Voice Callback Agent call for outbound Voice Callback. • 42 = Switch Leg Switch Leg for VRU Peripheral call. Identifies the switch leg of the call at CVP, deployed as a Type 10 VRU. Note • 43 = VRU Leg VRU Leg for VRU Peripheral call. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 692 Field Values Termination Call Detail: Peripheral Call Type