McDewey

Identifies the VRU leg of the call at CVP, deployed as a Type 10 VRU. (This is only classified as VRU leg, if Queue Reporting has been enabled for the corresponding VRU PG, using Peripheral Gateway Setup). If enabled, calls abandoned in queue will have an Abandoned call disposition for the VRU leg of the call, instead of a Handled call disposition, which helps in identifying individual calls that were abandoned while being queued at CVP. The abandoned call disposition is restricted to only queued calls, and not to Self-service calls. Note • 44 = Pick Request Pick request from a non-Voice queue. • 45 = Pull Request Pull request from a non-Voice queue. Trunk Type The Type field in the Trunk Table (see Trunk, on page 590) allows these values to indicate the type of trunk: • 1 = Local C.O. • 2 = Foreign Exchange • 3 = WATS • 4 = DID/DNIS • 5 = PRI • 6 = Tie Line • 7 = Interflow Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 693 Field Values Trunk Type