/mcpTwo reporting tables, Dialer Skill Group Real Time (see Dialer_Skill_Group_Real_Time, on page 247) and Dialer Skill Group Half Hour (see Dialer_Skill_Group_Half_Hour, on page 244) provide reports on campaigns running on a dialer. The Dialer Detail (see Dialer_Detail, on page 225) is a historical table that saves the detailed dialer records that allow enhanced troubleshooting and tracking of dialer attempts, agent-skipped calls, and termination codes. Business Hours Tables To see a list and an illustration of the Business Hour tables, see Business Hours, on page 617. Business_Hours, on page 108 contains one entry for each business hour and maps to business hour reason, time zone, and department. Business_Hours_Real_Time, on page 110 maps to business hours. Business_Hours_Reason, on page 111 contains one entry for each business reason. Special_Day_Schedule, on page 554 contains one entry for each special day schedule and maps to business hour and business reason. Time_Zone_Location, on page 586 contains time zones from the system and maps to business hour. Week_Day_Schedule, on page 612contains one entry each for weekday schedule and maps to business hour. Contact Sharing Tables The following Contact Share information is not supported in 15.0(1) release. Note A Contact Share Group (see the Contact_Share_Group, on page 203) applies to a group of contact share precision queues and/or skill groups. Each Contact Share Group Member (see the Contact_Share_Group_Member, on page 204) contains one or more contact share queues. Each Contact Share Queue (see the Contact_Share_Queue, on page 205) maps to either a skill group or a precision queue using a TargetQueueID. A Contact Share Rule (see the Contact_Share_Rule, on page 206) applies for all contact share precision queues or skill groups within a contact share group. CX Survey_Table (For Future Use) Survey_Question (For Future Use), on page 556 contains one entry per question for each survey type. Call_Type, on page 112 contains new columns which maps to surveyID. one calltype can map to one surveyID. Survey_Result (For Future Use), on page 558 contains response for each question type per survey and maps to surveyID and question type. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 697 Database Rules Business Hours Tables