McDewey

Device Tables To see a list and an illustration of the Device tables, see Device, on page 618. A Logical Interface Controller (see Logical_Interface_Controller, on page 288) is either a Peripheral Gateway (PG) or a Network Interface Controller (NIC) . Each logical interface controller maps to a Physical Interface Controller (see Physical_Interface_Controller, on page 344). If NICs are duplexed, each NIC in the duplexed pair maps to a separate Physical Interface Controller. A duplexed pair of PGs share a single Physical Interface Controller. A Routing Client (see Routing_Client, on page 416) is a service, such as a switch within a private network. If a logical interface controller is a NIC, it has one or more associated routing clients. If a logical interface controller is a PG, it may have one or more associated routing clients (if peripherals managed by the PG support Post-Routing) Each routing client may have one or more associated Dial Number Plans (see Dial_Number_Plan, on page 219). A Peripheral (see Peripheral, on page 326) is an ACD, PBX, or VRU . Each peripheral is associated with a Peripheral Gateway. Trunks Each peripheral has one or more Trunk Groups (see Trunk_Group, on page 591). The public telephone network may group trunks differently, so each PG may have one or more Network Trunk Groups (see Network_Trunk_Group, on page 311). Each Trunk Group contains one or more Trunks. Each trunk belongs to one trunk group. Statistics At Five-Minute intervals status information is produced for each Routing Client (see Routing_Client, on page 416). Statistics are produced for each Trunk Group in Real-Time, at Five-Minute intervals, and every Half-hour. Statistics are also produced for each Network Trunk Group in Real-Time and at Half-hour intervals. Each Peripheral can have a Default Route (see Route, on page 379) that is used to account for calls at the peripheral that are not associated with any other route. Real-time statistics are generated for each Peripheral. For some peripheral types, you must specify what entities to collect data for by including them in the Peripheral Monitor (see Peripheral_Monitor, on page 333). Multiple PIM Types The Unified ICM PG can support multiple device types (for example, ACDs and VRUs). Each device type requires a separate Peripheral Interface Manager (PIM). In cases where ACD and VRU PIMs are controlled by the same PG, you must specify how VRU ports map to ACD ports or trunks. Service Level Threshold The Service Level Threshold (see Service_Level_Threshold, on page 472) contains information on how the system software calculates the service level. Each row defines the service level threshold default values for a particular Peripheral-Media Routing Domain pair. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 698 Database Rules Device Tables