McDewey

Keys and NULL Option Data Type Description Name PK, FK NOT NULL DBINT Identifies the agent. SkillTargetID PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone Agent_Service_Enabled Agent Service Enabled is a configuration table, it stores the mapping of Contact Center AI services enabled for an agent. If there is an entry present for a service in this table, it means that the service is enabled for the agent. Related Tables • Agent, on page 17(through SkillTargetID) Table 28: Indexes for the Agent_Service_Enabled Table columns_name constraint_type constraint_name SkillTargetID ServiceType Primary key XPKAgent_Service_Enabled Table 29: Fields in the Agent_Service_Enabled Table Keys and NULL Option Data Type Description Name NOT NULL DBINT Identifies the agent. SkillTargetID NOT NULL DBINT Type of the services: 1. AgentAnswers 2. Transcript ServiceType Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 73 All Tables Agent_Service_Enabled