McDewey

Storage Description Field Name smallint NOT NULL Primary Key Event that triggered the chat agent state change: 0—Logon 1—Log off 2—Not available 3—Available 4—Busy 5—Unknown 6—Partial busy 7—Reserved agentStateID smallint NOT NULL Primary Key Code, as written to the database, for the reason that the chat agent changed to Not Ready state or to Log Out state. 32750—Non chat agent 32755—Contact ended 32757—Media handler failure 32760—Login 32763—Contact not accepted 32764—CCX failure 32765—Connection down reasonCode smallint NOT NULL Primary Key Routing type of the contact or leg: 1—Interactive 2—Non Interactive routingType varchar(18) Unique identifier of an agent login session. This identifier remains the same until the session ends. loginsessionid varchar(64) Alphanumeric identifier for the contact. This field will have an identifier only if the agent state changes due to allocating or handling a contact. Else, it will be NULL. contactid Related Topics • Resource, on page 81 (via agentID) Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 104 Database Schema TextAgentStateDetails