McDewey

TextAgentWrapupDetail Database table name: TextAgentWrapupDetail The Unified CCX system creates a new record in the TextAgentWrapupDetail table each time the agent enters a Wrap-Up detail. Table 76: TextAgentWrapupDetail Table Fields Storage Description Field Name varchar (64,0) NOT NULL Primary Key Alphanumeric identifier for the contact. ContactID int NOT NULL Primary Key Numeric identifier for the resource. resourceID int NOT NULL Numeric identifier for the reason. reasonID datetime year to fraction (3) NOT NULL Primary Key Date and time that the Wrap-Up is applied. wrapupTime smallint NULL Type of the media such as email and other media types. 1—Chat 3—Email MediaType TextContactDetail Database table name: TextContactDetail The Unified CCX system creates a new record in the TextContactDetail table for each chat and email contact or leg processed by the system. A new contact or leg starts each time a contact is transferred or redirected. A TextContactDetail record contains detailed information about the contact or leg. At least one such record will exist for each contact or leg. Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 105 Database Schema TextAgentWrapupDetail