McDewey

Storage Description Field Name varchar(100,0) NULL Reason why the contact is aborted or rejected by the system. • Unknown • Chat_agent_ended • Chat_customer_ended • Chat_agent_aborted • Chat_agent_abandoned • Chat_customer_abandoned • Chat_abandoned_timeout • Chat_customer_abandoned • Chat _customer_waited • Chat_system_failure • Chat_system_failure_before_agent_joined • Chat_agent_connection_failure • Chat_agent_end_before_in _chatroom dispositionReason smallint NOT NULL Originator of the contact or the leg: 1—Agent. Contact originated by an agent. 2—Unknown. Contact originated from outside. originatorType nvarchar(50,0) int NULL Numeric identifier of the agent who originated the contact or the leg. Used only if originatorType is 1. originator smallint NOT NULL Destination of the contact or the leg: 1—Agent. Contact presented to an agent. Null if no destination. destinationType nvarchar(50,0) int NULL Numeric identifier of the agent who received the contact or the leg. Used only if destinationType is 1. destination datetime year to fraction (3) NOT NULL Date and the time that the contact or the leg is presented to the agent. startDateTime Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 107 Database Schema TextContactDetail