McDewey

Storage Description Field Name datetime year to fraction (3) NOT NULL Date and time that the contact or the leg is transferred or disconnected. endDateTime nvarchar(50,0) NULL The string with which the contact or the leg is tagged. tagID smallint Source from which the contact originated. 1—Bubble Chat 2—Fb Messenger -1—Others source 8 For aborted calls, the corresponding value in ContactQueueDetail.disposition = 1 (abandoned). Related Topics TextAgentConnectionDetail , on page 101 TextContactQueueDetail, on page 108 TextContactQueueDetail Database table name: TextContactQueueDetail The Unified CCX system writes the record when the contact is queued for chat and email CSQs; then one of the following happens: • Contact or leg is abandoned while queued for chat and email CSQs • Contact or leg is being dequeued • Contact or leg is connected to an agent Table 78: TextContactQueueDetail Table Fields Storage Description Field Name varchar (64,0) NOT NULL Primary Key Alphanumeric identifier for the contact. ContactID smallint NOT NULL Primary Key Contact sequence number that the system assigned to the contact or the leg. Each leg of a call is assigned a new contact sequence number. To be used later. ContactSeqNum smallint NOT NULL Numeric identifier for the node. nodeID Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 108 Database Schema TextContactQueueDetail