McDewey

Storage Description Field Name int NOT NULL Primary Key Numeric identifier for the chat and email CSQ. csqRecordID smallint NOT NULL Primary Key A new qIndex is created whenever a Unified CCX contact is conferenced to a Unified CCX route point. To be used later. qIndex smallint NULL Disposition for this leg of the contact for this CSQ. • Abandoned = 19 • Handled by CSQ = 2 • Dequeued from CSQ = 3 • Handled by another CSQ = 4 disposition boolean NULL Contact answered within the configured number of seconds of queue time for this CSQ. • Yes = t • No = f To be used later. metServiceLevel int NULL Number of seconds the contact spent in queue for this CSQ and this leg of the contact. queueTime 9 For aborted calls, ContactQueueDetail.disposition = 1 and the corresponding ContactCallDetail.contactDisposition = 4 (aborted). Related Topics TextAgentConnectionDetail , on page 101 TextContactDetail , on page 105 ContactServiceQueue , on page 47 TextCustomerDetails Database table name: TextCustomerDetail The Unified CCX system creates a new record in the TextCustomerDetails table when a chat and email agent receives the contact. The TextCustomerDetail table captures customer related information corresponding to the chat and email contact. Maximum 10 customer fields can be persisted in the table. The chat and email customer is advised to limit each field value as per the details mentioned in the below table so that the data truncation will not Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 109 Database Schema TextCustomerDetails