/mcp• AgentStateDetail, on page 7, contains records written when an agent changes state. • AgentCallDetailSnapshot, on page 8, contains records of agent call details in a day. • AgentStateDetailSnapshot, on page 9, contains records of agent state change details in a day. • AuditReskill, on page 15, contains records written when the resource is added or removed from the CSQ because of the changes that are made to the resource or CSQ skills. • AuditSkillGroup, on page 16, contains records written when the resource skills or competency level changes are made to the resource or CSQ. • AreaCode, on page 11, contains the area code and time zone information used for outbound calls. • Campaign, on page 18, contains records with campaign configuration information. • CampaignCSQMap, on page 20, provides a relationship between campaigns and Contact Service Queues (CSQs). • CampaignSupervisorMap, on page 21, provides a relationship between campaigns and supervisors. • CampaignData , on page 22, contains records with the campaign data information. • ChatProblemStatement, on page 26, contains the associated problem statements and tag ids for each chat widget. • ChatTriggerPoint, on page 29, contains the chat CSQ tag information. • ChatUserForm, on page 29, contains the user form fields included in each chat widget along with the order of the fields in the widget. • ChatWidget, on page 30, contains the chat widget information. • ChatBubble, on page 31, contains the chat bubble information. • ContactCallDetail, on page 34, contains records written for every incoming, outgoing, or internal call. • ContactQueueDetail, on page 44, contains records written for calls that are queued for CSQs; one record for each CSQ is queued. • ContactRoutingDetail , on page 46, contains records written for calls that are queued for CSQs; one record for each call. • ContactServiceQueue , on page 47, contains records written for CSQs configured on the Unified CCX Administration user interface. • CrsApplication , on page 52, contains records about applications that are uniquely identified by application name. • CrsGroup , on page 54, contains records about groups that are identified by a combination of group class name and group ID. • CrsTrigger, on page 56, contains records about triggers that are uniquely identified by trigger name. • DialingList , on page 61, contains records with outbound contacts that need to be dialed for a particular campaign. • MonitoredResourceDetail, on page 73, contains records written for agents who are monitored by a Supervisor. Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 2 Database Schema Overview of Tables