McDewey

Storage Description Field Name smallint NULL The termination cause of a monitoring session: • 3 = Normal (Monitored) • 100 = Normal (Agent RNA) • 0 = Error (Other) • –9 = Error (Unable to Stop Monitoring) • –8 = Error (Unable to Monitor New Call) • –7 = Error (Agent Logged Off) • –6 = Error (Network Problem) • –5 = Error (VoIP Server unable to communicate) • –4 = Error (Monitoring not allowed) • –3 = Error (Agent not logged in) • –2 = Error (Invalid input) • –1 = Error (Other) cause smallint NOT NULL The sequence number for the IVR call; that is, the call the supervisor makes to monitor other Unified CCX calls. sessionSeqNum decimal(18) NOT NULL The sessionID of the monitored Unified CCX call. monitoredSessionID int NOT NULL Primary Key Identifier of the Unified CCX profile that is associated with this record. profileID int NULL Offset, in minutes, between the local time of the Unified CCX server and Greenwich Mean Time. As the time information is stored in GMT, this field will always be zero. gmtOffset smallint NOT NULL Primary Key Unique identifier assigned to each server in the cluster. nodeID Related Topics AgentConnectionDetail, on page 4 ContactCallDetail, on page 34 ContactQueueDetail, on page 44 Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 80 Database Schema RemoteMonitoringDetail