McDewey

C H A P T E R 4 Unified CCX Upgrade • Unified CCX Upgrade Types, on page 13 • Important Considerations for Upgrade, on page 14 • Preupgrade Tasks, on page 17 • Unified CCX Upgrade Scenarios, on page 19 • COP File, on page 21 • Upgrade Unified CCX Using Web Interface, on page 22 • Upgrade Unified CCX Using CLI, on page 23 • Upgrade VMware Tools, on page 23 • Change NIC Adapter Type , on page 24 • Check and Perform Switch Version, on page 25 • Verify Version of Unified CCX, on page 26 • Verify Status of Services, on page 26 • Verify Unified CCX Database Replication, on page 27 • Verify Cisco Database Replication, on page 27 • Upgrade Unified CCX Editor, on page 28 • Launch Unified CCX Editor, on page 28 • Install Unified CCX Real-Time Monitoring Tool, on page 28 • Launch Unified CCX Real-Time Reporting Tool, on page 29 Unified CCX Upgrade Types You can upgrade to Unified CCX version 12.5(1) SU2 only from Unified CCX versions 11.6(2), 12.0, 12.5(1), and 12.5(1) SU1. If you are using any prior release of Unified CCX, you have to upgrade to 11.6(2) or 12.0 and then upgrade to 12.5(1) SU2. To upgrade to 12.5(1) SU2, apply the release-specific preupgrade COP file. For more information on release versions and their corresponding COP files, see Preupgrade Tasks, on page 17. Note Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 13