McDewey

Table 2: Upgrade Details Apply Upgrade From Upgrade Method Upgrade File Type • Local ISO • FTP/SFTP server • Command Line Interface (CLI) • Cisco Unified OS Administration Web Interface ISO Image • There is service interruption during the upgrade and subsequent server restart. • The new version installs on the inactive partition. • For more information on supported component versions and browsers, see the Unified CCX Compatibility related information that is located at https://www.cisco.com/c/en/us/support/customer-collaboration/ unified-contact-center-express/products-device-support-tables-list.html. Note You can use the Cisco Prime Collaboration Deployment application also to upgrade your cluster. For more information, see Cisco Prime Collaboration Deployment Administration Guide. Note Important Considerations for Upgrade • To manage your license better, migrate to smart Licensing. For more information about Smart Licensing, see Cisco Unified Contact Center Express Features Guide. If you want to continue using Cisco WFO, you must remain on Classic Licensing as Cisco WFO does not support Smart Licensing. • For systems upgrading from 12.5.1 SU1 or earlier to 12.5.1 SU2 or higher, you must update AssertionConsumerService URL manually on IDP, or as part of normal configuration process you must disable SSO, generate new Service Provider XML file, and reconfigure SSO. Upon upgrading from 12.5.1 SU1 to SU2, the SP XML File on UCCX changes as below: • For 12.5.1 SU1 or prior, https://FQDN:8553/ids/saml/response • For 12.5.1 SU2 or higher, https://FQDN:8553/ids/saml/response?metaAlias=/sp • For a 100 agent profile, if you want to deploy Cloud Connect, you must configure 14GB of vRAM. For a 400 agent profile, you must configure 20GB of vRAM. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 14 Unified CCX Upgrade Important Considerations for Upgrade