/mcpRelease 12.5(1) SU3 Pre-Upgrade COP Name Version ciscouccx.1251.1251SU3PREUPGRADE.4.cop.sgn ucos.keymanagement.v01.cop.sgn 12.5(1) ciscouccx.1251.SU1.1251SU3PREUPGRADE.59.cop.sgn ucos.keymanagement.v02.cop.sgn 12.5(1) SU1 ucos.keymanagement.v02.cop.sgn 12.5(1) SU2 Table 4: Release Versions and COP Files for Customer Collaboration Platform Release 12.5(1) SU3 Pre-Upgrade COP Name Version ciscosm.keymanagement.v01.cop.sgn ciscosm.refreshupgrade.pre12.5.cop.sgn 11.6(2) ciscosm.keymanagement.v01.cop.sgn ciscosm.refreshupgrade.pre12.5.cop.sgn 12.0(1) ciscoccp.keymanagement.v01.cop.sgn 12.5(1) ciscoccp.keymanagement.v02.cop.sgn 12.5(1) SU1 ciscoccp.keymanagement.v02.cop.sgn 12.5(1) SU2 There is no specific order you must follow while installing the pre-upgrade COP files. You must install the COP files on both the publisher and the subscriber nodes. The changes take effect immediately after you install the pre-upgrade COP files. Reboot is not needed. No COP file is needed for a new installation. Note For information on installing COP files, see Apply COP File, on page 22. Step 2 Obtain the ISO file from https://software.cisco.com/download/home/270569179. Step 3 Create an ISO image of the upgrade file and place the ISO image on an FTP/SFTP server to which your server has access. Step 4 Obtain the license file. You require the license file only if you continue to use Classic Licensing. Note Step 5 Back up all the existing data. For more information, see the Cisco Unified Contact Center Express Admin and Operations Guide. Step 6 In the Unified CCX Administration, navigate to Tools > Password Management. Ensure that the passwords are same in both the nodes. Step 7 Upload the Customer Collaboration Platform certificate to the Unified CCX Tomcat trust store using the Cisco Unified OS Administration interface. You can also use the set cert import trust tomcat CLI. Step 8 Perform one of the following: a) If the Cisco Unified Communications Manager (CUCM) cluster is using the self-signed certificate, upload the Tomcat certificates from all the nodes of the cluster to the Unified CCX Tomcat trust store. To upload certificates, use the Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 18 Unified CCX Upgrade Preupgrade Tasks