McDewey

Cisco Unified OS Administration interface (for example, https://<uccx-hostname>/cmplatform) or the set cert import trust tomcat CLI. b) If the Cisco Unified Communications Manager (CUCM) cluster is using a CA-signed certificate, upload the root and the intermediate CA certificates to the Unified CCX Tomcat trust store. • For adding the UCCX certificate to the CUCM Phone trust store, refer to Finesse IP Phone Agent Certificate Management section in the Cisco Unified Contact Center Express Admin and Operations Guide. • For information on using secure ports, refer to Finesse Port Utilization section in the Port Utilization Guide for Cisco Unified Contact Center Express Solution. • The single button FIPPA service must be added to CUCM. Note Step 9 Install the COP files. Refer to Step 1, on page 17 for the list of Unified CCX and Customer Collaboration Platform COP files and the corresponding releases. For information about installing the COP files, see COP File, on page 21. If you do not install these COP files, the upgrade fails. Note Unified CCX Upgrade Scenarios The following table lists the required tasks to upgrade a Single Node and a High Availability (HA) setup for Refresh Upgrade and Linux to Linux Upgrade types. During Refresh Upgrade to Release 12.5.1 SU2, the system-history.log file may contain the following information, which can be ignored: Switch Version 12.5.1.11002-XYZ to 12.0.1.10000-24 Aborted Note Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 19 Unified CCX Upgrade Unified CCX Upgrade Scenarios